Attending an Event
Find tickets, recover QR passes, understand refund policies, and prepare for QR check-in at the gate.
HAZON Events Help Center
How can we help?
Practical guides for event creation, ticketing, QR check-in, refunds, team permissions, and operational reporting.
Organizing an Event
Create events, configure ticket tiers, manage scanner teams, read reports, and support attendees during live operations.
Featured guides
Start here
14 local help articles
Event creationOrganizer
Create and save your first event draft
Set up banner media, basics, date/time, venue or online access, and registration fields before publishing.
TicketingOrganizer
Create ticket tiers and inventory
Add Free, General, VIP, Early Bird, Sponsor, Staff, Donation, or Custom ticket tiers with whole-number capacity.
ScannerGate staff
Handle valid, duplicate, and denied scans
Valid scans check attendees in, duplicates are blocked, and invalid or cancelled tickets show controlled errors.
ReportingOrganizer
Read event reporting metrics
Track tickets sold, attendance percentage, no-show rate, check-ins, denied scans, duplicate scans, and funnel conversion.
Knowledge base
All help articles
14 results
Event creationOrganizer
Create and save your first event draft
Set up banner media, basics, date/time, venue or online access, and registration fields before publishing.
- 1Open Events, choose Create Event, and complete each setup step in order.
- 2Use Save Draft whenever you need to pause; HAZON keeps a server draft and a local autosave.
- 3Review validation messages on each step before publishing.
Event creationOrganizer
Publish an event safely
Publishing requires clean event content, valid dates, a venue or online link, and at least one ticket tier.
- 1Open the Review & Publish step.
- 2Fix any highlighted fields in the validation summary.
- 3Select Publish Now only after the ticket setup and location details are final.
Event creationOrganizer
Edit, duplicate, or archive an event
Use edit for active changes, duplicate to reuse setup, and archive when sales should stop but records must remain intact.
- 1Edit keeps the same event and preserves existing orders and QR passes.
- 2Duplicate creates a new draft copy with fresh dates and draft ticket tiers.
- 3Archive stops public sales while preserving reports, attendees, and check-in history.
TicketingOrganizer
Create ticket tiers and inventory
Add Free, General, VIP, Early Bird, Sponsor, Staff, Donation, or Custom ticket tiers with whole-number capacity.
- 1Choose ticket kind and tier label.
- 2Enter whole-number inventory; decimals are rejected.
- 3Use hidden or private invite visibility only when you want controlled access.
TicketingOrganizer
Understand sold-out and unavailable tickets
HAZON disables tickets when inventory is exhausted, sales windows close, or a ticket tier is archived.
- 1Sold count is updated by checkout and protected server-side.
- 2Archived tickets disappear from sale but sold tickets remain reportable.
- 3Attendees who already received valid QR passes keep their access unless the ticket is cancelled or refunded.
TicketingAttendee
Find your tickets
Use verified My Tickets recovery if you lose the confirmation email or QR link.
- 1Open My Tickets and enter the same email used at checkout.
- 2Verify the one-time code or magic link sent to your inbox.
- 3After verification, open or resend your ticket safely.
ScannerGate staff
Set up a scanner device at the gate
Pair scanner staff, assign a friendly gate name, and use the mobile scanner route at entrances.
- 1Ask an owner or admin to create or pair the scanner device.
- 2Name the device by gate, such as Front Gate 1 or VIP Entrance.
- 3Open the scanner route on the phone that will be used at the gate.
ScannerGate staff
Handle valid, duplicate, and denied scans
Valid scans check attendees in, duplicates are blocked, and invalid or cancelled tickets show controlled errors.
- 1Keep the QR centered in the camera frame until the result appears.
- 2Duplicate scans should not be admitted again unless re-entry policy allows it.
- 3Escalate denied scans to an organizer instead of manually bypassing access.
RefundsOrganizer
Read refund and payment states
Finance and Orders show payment and refund status without exposing card, bank, or raw Stripe details.
- 1Use Orders to inspect attendee payment status.
- 2Use Finance to review refund visibility and reconciliation exports.
- 3If automation is not enabled, process the refund in Stripe and keep HAZON status notes current.
RefundsAttendee
Request a refund
Refund eligibility depends on the organizer policy shown on the event page or confirmation email.
- 1Open the event page and review the refund policy.
- 2Contact the organizer with your order reference and ticket email.
- 3Do not share payment card details; organizers do not need them to locate your order.
Team managementOwner/Admin
Invite team members securely
Owners and admins can invite users by email and assign roles without direct browser writes to membership tables.
- 1Open Settings or Team Management.
- 2Invite the exact email address that should access the organization.
- 3The invited user must sign in with the matching email before accepting.
Team managementOwner/Admin
Choose the right role
Use roles to separate event creation, ticketing, scanner, marketing, finance, reporting, settings, and team permissions.
- 1Use Owner/Admin only for trusted operators who manage the organization.
- 2Use Scanner for gate staff that only need check-in access.
- 3Use Viewer for read-only staff who should not change event setup or orders.
ReportingOrganizer
Read event reporting metrics
Track tickets sold, attendance percentage, no-show rate, check-ins, denied scans, duplicate scans, and funnel conversion.
- 1Open Reporting from Events navigation.
- 2Filter by event, status, date range, or ticket tier.
- 3Export CSV only when you need offline reconciliation or operational handoff.
ReportingOrganizer
Use live entry velocity during an event
Live entry velocity helps identify gate pressure, duplicate scan spikes, and slow entrances.
- 1Open Reporting during live entry.
- 2Watch check-ins per minute and per five minutes.
- 3Compare gates or scanner devices to rebalance staff quickly.
Still have questions?
For attendee-specific help, contact the organizer listed on the event page. For organizer support, sign in and open your HAZON workspace.